We're Here to Help
Have a question, need support, or want to learn more about GigzHQ? Our team is ready to assist you and help you get the most out of the platform.
Whether you're hiring talent, offering services, or exploring the GigzHQ Academy, we're just a message away.
Have question in mind?
Search from our common FAQs
Payments & Billing FAQ's
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I don’t have a crypto wallet. What should I do?
No problem!
If you’re new to cryptocurrency, we’ve created beginner-friendly guides in GigzHQ Academy that will walk you through the entire process—from creating your first wallet to receiving your first payment.
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Which network should I use?
GigzHQ only supports USDT on the TRON (TRC20) network.
Do not use:
- ERC20 (Ethereum)
- BEP20 (BNB Smart Chain)
- Polygon
- Solana
- Any other network
Using the wrong network may result in permanent loss of funds.
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Is USDT safe?
USDT (Tether) is one of the world’s most widely used stablecoins and is trusted by millions of users globally.
As with any digital asset, it’s important to protect your wallet and recovery phrase and only use trusted wallet applications.
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Why did GigzHQ choose USDT (TRC20)?
We believe payments should be:
- Fast – Receive payments within minutes instead of waiting several business days.
- Stable – USDT is a stablecoin designed to maintain a value close to the US Dollar, reducing the price fluctuations commonly associated with cryptocurrencies.
- Affordable – The TRON (TRC20) network is known for its low transaction fees.
- Accessible Worldwide – Freelancers from many countries can receive payments without relying on complex international banking systems.
- Reliable – Your funds remain under your control in your own wallet.
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Why does GigzHQ only support USDT (TRC20) payments?
To provide freelancers and employers with a fast, secure, and globally accessible payment experience, GigzHQ currently uses USDT on the TRON (TRC20) network as its primary payment method.
Unlike many traditional payment systems, USDT (TRC20) offers lower transaction fees, faster transfers, and greater accessibility for users around the world.
Our goal is to remove unnecessary barriers so freelancers can focus on what matters most—building their careers and getting paid fairly.
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Can I receive a refund?
Refund requests are reviewed under GigzHQ’s Refund Policy.
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Are my payments secure?
Yes. Payments are processed using secure payment providers and industry-standard security measures.
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Which payment methods are accepted?
GigzHQ may support debit cards, credit cards, bank transfers, digital wallets, or other payment methods depending on your location.
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Still Need Help?
Our team is committed to helping freelancers, clients, and learners succeed on GigzHQ. Don't hesitate to reach out—we're here to support your journey.
