Effective Date: June 24, 2026
GigzHQ is a marketplace that connects clients with independent freelancers. Refund requests are handled in accordance with this policy.
Eligible Refund Circumstances
Clients may be eligible for a refund if:
- Services were not delivered.
- Delivered work materially differs from the agreed requirements.
- A duplicate payment occurred.
- Fraudulent activity is detected.
Non-Refundable Situations
Refunds may not be granted when:
- Work has been completed according to agreed requirements.
- Delays were caused by the client.
- The client changes their mind after delivery.
- Services involve consultation or digital deliverables already provided.
Disputes
GigzHQ may review disputes between users and may, at its discretion, facilitate a fair resolution. Decisions made by GigzHQ regarding dispute outcomes are final unless otherwise required by law.
Processing Time
Approved refunds are generally processed through the original payment method and may take several business days to appear.
Contact Us
Email: support@gigzhq.com
Website: https://gigzhq.com
Last Updated: June 26, 2026
These policies may be updated periodically to reflect changes to GigzHQ’s services, applicable laws, or operational practices. We encourage you to review this page from time to time to stay informed of any updates.