Use the Report feature where available or contact support@gigzhq.com with details of the issue.
Is GigzHQ safe?
GigzHQ uses account security measures, moderation, and verification processes to help create a secure marketplace. While we work to reduce risk, users should also exercise good judgment when communicating and conducting business.
Can I receive a refund?
Refund requests are reviewed under GigzHQ’s Refund Policy.
Are my payments secure?
Yes. Payments are processed using secure payment providers and industry-standard security measures.
Which payment methods are accepted?
GigzHQ may support debit cards, credit cards, bank transfers, digital wallets, or other payment methods depending on your location.
What happens after an order is completed?
The client reviews the work and accepts it or requests revisions where applicable. Once completed, the order is closed and eligible funds are processed for payout according to GigzHQ’s payment procedures.
Can delivery dates be extended?
Yes, if both the client and freelancer agree or if GigzHQ approves an extension when appropriate.
How do I track my order?
You can monitor your order’s progress from your dashboard.
Can I decline projects?
Yes. However, frequent cancellations or declining accepted work may affect your account standing and visibility.